Frequently Asked Questions (FAQs)

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

It may take 3–5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it’s possible that the tracking information won’t be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn’t arrived after 30 business days (domestic US) or 45 business days (international).

Most deliveries take place on time. Seldom will the tracking indicate “delivered” even when it appears you haven’t yet received it.

If your package’s tracking information indicates that it was delivered but you can’t locate it:

1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail.

2. Check your Order Confirmation to find the tracking status.

3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package.

4. Contact your local shipping carrier for further information.

5. Contact our customer service if the package still can’t be found.

We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within 06 hours of placing your order, please reach us via our Contact Form if you need to change any order details so that we can assist in making possible changes.

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

If you have any issues with your order, please contact us via our Contact Form within 07 business days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate. There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

Our items do not currently provide an exchange option. Please get in touch with our customer service within 07 business days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7–10 business days after confirmation.
You should receive your refund within 3–5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

We accept Visa, Mastercard, Discover, American Express, and PayPal only.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right away if you receive any correspondence that you suspect may not be from our store.