Frequently Asked Questions
How much does shipping cost?
The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.
Where do we deliver?
We provide worldwide shipping.
Can the order be delivered to multiple addresses?
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
Do you offer delivery to PO boxes or military APO/FPO addresses?
We accept shipping to PO boxes, however, we are unable to ship to military APO/FPO addresses.
How can I track my package?
You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.
What should I do if my tracking number doesn’t work?
It may take 3–5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it’s possible that the tracking information won’t be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn’t arrived after 30 business days (domestic US) or 45 business days (international).
What should I do if a package is missing?
Most deliveries take place on time. Seldom will the tracking indicate “delivered” even when it appears you haven’t yet received it. If your package’s tracking information indicates that it was delivered but you can’t locate it:
1. Look around the delivery location for your package.
2. Check your order confirmation.
3. Access the tracking link.
4. Contact your local shipping carrier.
5. Contact our customer service if the package still can’t be found.
How can I edit/cancel my order?
We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within 06 hours of placing your order, please reach us via our contact form if you need to change any order details so that we can assist in making possible changes.
Is there a cancellation fee available?
If the order qualifies for cancellation, there is no cancellation fee.
Can I apply a promotion code after my purchase is completed?
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.
How do I use a promo code on checkout?
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
Can I use 2 promo codes at the same time?
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
Can I place an order over the phone?
We don’t currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.
Can I return my package?
If you have any issues with your order, please contact us via our contact form within 07 business days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate. There is no need to return your item under any circumstances.
How can I exchange my items?
Our items do not currently provide an exchange option. Please get in touch with our customer service within 07 business days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
How long do refunds and replacements take?
After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation. You should receive tracking for replacements in 7–10 business days. You should receive your refund within 3–5 business days.
When there are unknown charges, what should I do?
1. Check your order confirmation.
2. Ask family/friends if they ordered with your info.
3. Contact your bank.
4. Contact our customer service.
Why my payment isn’t accepted?
Contact your bank directly to solve payment issues. Try again with a different method. If it persists, contact our support team.
What type of payments do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal only.
When will my card be charged?
As soon as your order has been successfully placed.
What if I find something suspicious regarding my purchase?
We take fraud and phishing seriously. Please get in touch with our support if you suspect any suspicious activity.
How secure is my personal information?
We adhere to the highest security standards to protect your data. All payments are SSL encrypted and processed securely.
What is the process for quality assurance?
We collaborate with manufacturers who check each package before sending. Our QA specialists follow strict criteria. Every product must pass with a minimum score of 80.